Shipping Policy

Payment Terms
Orders for a product or service will not be accepted without payment at the time of booking.
Upon purchase of a product from our online shop, payment must be made in full at the time of purchase.
Upon confirmation of a wedding or event, a non-refundable deposit of $150 will be required to secure our services for the relevant date. Without receipt of a deposit, we regret that we are unable to hold the date and will be available to take other bookings. Monies paid on confirmation will be deducted from the final invoice.
The balance of the account is due within 14 days prior to the event.

Delivery Terms
When completing any purchase through our online shop, you agree to ensure all details are correct. We cannot be responsible for any delays or undelivered items due to misspelt or incorrect details and regret that refunds or replacement flowers will not be offered in this case.
When ordering perishable products, it is your responsibility to ensure that someone will be available to receive the product on the date of delivery, or that an alternative safe drop-off point has been arranged. You agree to ensure that all details are included in the order or to contact us directly in advance. If nobody is home to receive the products, we will leave a delivery note to specify whether the flowers have been left. If neither is possible, the flowers will be taken back to our shop and we will arrange either redelivery or collection.
All of our floral arrangements are made to order; please allow a minimum of 24 hours between online order and delivery date to ensure timely delivery. Should you require your flowers sooner, please contact us directly in advance.