Refund Policy

Products:
All flowers, bouquets and perishables are non-returnable and non-refundable.
We hope that you will be completely satisfied with our products. However, in the unlikely event that our flowers do not reach you in perfect condition, please contact us within 24 hours of receipt with photographic evidence of any issues. We regret that, due to the perishable nature of our products, any complaints received outside of this 24-hour period cannot be dealt with. Replacement flowers may be offered at our discretion.
As our products are made to order, we reserve the right to refuse refunds for cancelled bookings and orders. Extenuating circumstances may be considered but are not a guarantee of a refund.
Weddings and events:
Once an event has been confirmed, we order flowers, reserve sundries, book staff and may refuse to supply other clients wishing to book our services. To compensate for costs incurred and loss of profits, charges may be applied for cancellation of a confirmed event.
Cancellations must be received in writing and the date of receipt will determine the cancellation charge applicable.
For weddings or events cancelled up to 28 days prior to the date of said event, we reserve the right to charge up to 25% of the most recent quotation.
For weddings or events cancelled within 28 days prior to the date of said event, we reserve the right to charge up to 50% of the most recent quotation.
For weddings or events cancelled within 14 days prior to the date of said event, we reserve the right to charge up to 75% of the most recent quotation.
For weddings or events cancelled within 7 days prior to the date of said event, we regret that 100% of the final payment will be lost.